OPTION 1 - IT Support Contract Our support and maintenance packages are perfect for organisations with anything from 1 to 300 staff. As a client you become a member of our company and we will guide you forward in every aspect of your IT and e-business workings. We will inform you of new technologies as and when they arrive.
We can offer support at a fixed annual cost which can be broken down into manageable monthly payments. Where we have not supplied your IT infrastructure it will be necessary to conduct an audit of your equipment to give pricing on this.
We understand that different companies have different needs and our support package can be tailored to fit your exact requirements.
With our range of software tools and monitoring options we are alerted to potential problems and can often resolve them before they can impact on your business. Our secure remote access solution means we can resolve most issues within a few minutes. Should the issue require an on-site visit this will be carried out well within whatever response time we have agreed with you.
Our maintenance plans provide:
• Telephone support • Remote support • On-site support • Access to specialist advice on hardware/software • Peace of mind
• Reduce system downtime • Increase productivity • Proactive and rapid reactive support - via remote access, telephone helpdesk and on-site • Ensure systems, software and virus checkers are up to date • A full IT System audit • Easy to use fault reporting system • Manageable monthly payments
OPTION 2 - Adhoc IT Support We can offer support on an ad-hoc basis. Our standard charge is £55.00 ex VAT per hour which includes the callout. There may be travel charge for non-local work. Please contact us for more details.
OPTION 3 - Block of Hours By purchasing a block of hours in advance through our flexible payment model you can make substantial savings. If you require more than 20 hours please contact us and we will be happy to quote for the package you need.
10 hours £500 ex VAT | 20 hours £900 ex VAT
OPTION 4 - Home User Support We also offer home user support from as little as £20 ex VAT per month. This includes unlimited remote and onsite support.